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In November we are changing the clinical system we use to SystmOne. This change means certain things will change. From the app you use to order prescriptions to how your information is shared. There will be some disruption to our normal service
Why the change? Many other practices use this and it is the system used by local hospitals and other NHS services. There are many benefits of this new system including more efficient record sharing so we can see hospital letters and prescriptions sooner.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or by clicking here.