Redburn Park Medical Centre

Out of Hours

When we are closed
if you need to see the doctor outside normal surgery hours telephone NHS 111. (24 hours service)

How does NHS 111 work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

When to use it
you should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation. 

Call 111 if:
- you need medical help fast but it's not a 999 emergency

- you think you need to go to A&E or need another NHS urgent care service

- you don't know who to call or you don't have a GP to call

- you need health information or reassurance about what to do next

For immediate, life-threatening emergencies, continue to call 999.

Urgent But Not Life Threatening:
Go to the Urgent Care Centre at North Tyneside General Hospital, Rake Lane, North Shields, NE29 8NH or minor injuries unit at the RVI Newcastle.

Medications or Common Symptoms
Pharmacists are often open late and at weekends and can help with common symptoms and medicines.